Here at Darn Good Yarn, we want to make your online shopping experience awesome; as perfect and painless as possible. If we made a mistake, we will always make it right at no expense to you. All product returns require a Return Merchandise Authorization (RMA) number. Returns without an RMA number are subject to a 25% restocking fee. If you are unsatisfied with your purchase, you may return it to us for a refund or exchange within 60 days unless the product was a subscription, closeout or final sale item. To qualify for a refund, the items must be returned in original condition unworn. It is your responsibility to pay for the order to be returned. If you are exchanging 2 or more items, there will be a $5 fee to cover shipping a new order to you. Please note final sale items are non-returnable & non-refundable. All subscriptions, clearance & closeout items are final sale. You will need your order number & email address to proceed. Click here to begin!