FAQ – Darn Good Yarn

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Frequently asked questions

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Why was my order cancelled and refunded?

Return & Exchange Policy

How to reactivate your subscription

How to update my shipping address?

How Can I Add/Remove Club Exclusive Offers?

How do I skip a month?

How do I Pause or Cancel my Subscription?

How to change your charge date?

Where is my subscription?

Can I use a Coupon Code on Subscription Boxes?

How long do I have to wait to get my box?

Can I return my Subscription Box?

Can I gift a Subscription Box to a friend or family member?

How do I sign up to become a Darn Good Yarn Wholesaler?

My package is missing, what should I do?

Do you ship internationally?

What should I do if I receive the wrong item(s)?

My item arrived damaged, what should I do?

When will my order ship?

How do I see my Karma Points balance?

What are Karma Points?

How do I redeem my Karma Points?

Where do I apply my coupon code in PayPal?

Oh no! I forgot to apply my coupon code.

Will my coupon code work on sale items?

Where Do I Enter My Coupon Code?

Can I use multiple coupon codes on my order?

How do I return or exchange my order?

Re-download my previously purchased patterns

How do I create a Darn Good Yarn account?

I need help logging into my account